Shipping & Returns

Available delivery methods, estimated delivery windows and charges are shown at checkout before payment. Times are estimates and may be affected by carriers, customs or circumstances outside our control.

Customers are responsible for providing a complete and correct delivery address. For destinations outside the European Union, the recipient may need to pay local duties, taxes or import fees.

If a parcel arrives damaged, incomplete or incorrect, contact hola@querslab.com as soon as possible with the order number and clear photographs of the parcel and piece. Your statutory rights remain unaffected.

Consumers in the European Union may withdraw from an eligible online purchase within 14 days after receiving it. Email hola@querslab.com before sending anything back. The piece must be unworn, unused and returned safely with its original packaging where possible.

The customer normally pays return shipping. Original standard delivery charges are refunded where required by law; supplementary delivery costs are not. We may wait to refund until the goods are returned or proof of return is supplied.

The withdrawal right does not apply to made-to-order, personalised or clearly customised pieces, except where they are faulty. Items that show wear, damage or handling beyond what is needed to inspect them may have a reduced refund, where permitted by law.

Approved refunds are made to the original payment method. Banks and payment providers may take additional time to show the funds.